Have any Questions?

Customer Support

Needoo is an e-commerce platform that offers a wide range of grocery items, fresh fish, meat, and daily essential needs, delivered right to your doorstep.

Ordering on Needoo is simple! Just download our app from the App Store or Google Play Store, sign up or log in to your account, browse through our product categories, select the items you need, and proceed to checkout.

You can easily browse through a wide range of products on Needoo by opening the app and exploring various categories. Simply tap on a category to view available products, or use the search bar to find specific items.

If you need to cancel an order after payment, please contact our customer support team immediately. Orders can be cancelled before they are dispatched for delivery. If you prepaid for the order and cancel, the refunded amount will be credited to your Needoo wallet.

You can view your wallet balance by navigating to the "Wallet" section of the Needoo app. Here, you'll see your current balance, recent transactions, and any refunds credited to your wallet.

Yes, we frequently offer discounts and promotional offers to our customers. Keep an eye out for special deals and promotions on our app or website to save on your purchases.

Merchant Support

Merchants can easily add products to their store by logging into their Needoo merchant account, navigating to the "Products" section, and selecting "Add Product." From there, they can fill in product details such as name, description, price, and images before submitting for review.

Yes, merchants have access to view and manage incoming orders through their Needoo merchant App. They can track order status, process orders for delivery, and update order details as needed to ensure efficient fulfillment.

Absolutely! Merchants have the flexibility to edit the quantity of an order based on availability or customer requests. They can make these adjustments directly within the order details section of their merchant app before confirming the order.

Merchants can easily manage their delivery team by accessing the "Delivery Boys" section of their Needoo merchant account. From there, they can add new delivery boys by providing necessary details or remove existing ones as needed to streamline operations.

Yes, Needoo provides a loyalty program for merchants to incentivize their continued partnership. Merchants can earn rewards, discounts, or other benefits based on their sales performance and participation in promotional campaigns.

Absolutely! Merchants can enhance their store visibility by adding banners to highlight special offers, new arrivals, or important announcements. They can upload custom banners through their Needoo merchant dashboard to attract more customers and drive sales.
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Kerala
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